Important Notice: By creating an account on Khirkiya, you confirm that you have read, understood, and agreed to all of the Terms & Conditions outlined below. Khirkiya reserves the right to close any account found to be in violation of these terms.
1 General Terms & Conditions
Khirkiya (hereinafter referred to as the "Platform" or "we") is an online gaming and Sports Betting service provider. These Terms & Conditions govern the legal relationship between Khirkiya and its users.
These Terms & Conditions apply to the use of the website, mobile app, and any other Khirkiya services. We also recommend reading our Privacy Policy and Responsible Gaming Policy alongside these terms.
1.1 Definition of Services
Khirkiya's services include: Sports Betting, live betting, online casino games, Live Casino, virtual games, and other related services. Khirkiya reserves the right to modify, add, or remove any of these services.
1.2 Updates to Terms & Conditions
Khirkiya may amend these Terms & Conditions at any time. Changes take effect as soon as they are published on the website, and notice will be sent to your registered email. Continued use of the platform after any changes constitutes your acceptance of the updated Terms & Conditions.
2 Account Registration & Verification
An account must be created to access Khirkiya's services. Providing accurate and truthful information at the time of registration is mandatory.
2.1 Registration Requirements
- Registrants must be at least 18 years of age.
- Each individual may register only one account.
- You must register an account in your own name — opening an account in someone else's name is not allowed.
- The email address and phone number provided must be active and belong to the user.
- Keeping your password secure is entirely your responsibility.
2.2 KYC Verification
Khirkiya follows a KYC (Know Your Customer) verification process for security and legal compliance. The following documents may be required prior to withdrawal or for transactions above a certain amount:
- Copy of National ID (NID) or passport
- Bank statement or mobile banking statement
- Proof of address with a recent photo
Please note: Withdrawals may be delayed if KYC verification has not been completed. Verification is typically processed within 24 hours when the submitted information is accurate.
3 Deposit & Withdrawal Policy
Khirkiya supports deposits and withdrawals via multiple mobile banking methods, including bKash, Nagad, and Rocket.
3.1 Deposit Rules
- Minimum Deposit: ৳200
- Maximum Single Deposit: ৳50,000
- Deposits are generally credited instantly or within 15 minutes.
- Deposits must be made from a payment method registered in your own name.
- Third-party deposits are strictly prohibited.
3.2 Withdrawal Rules
- Minimum Withdrawal: ৳500
- Withdrawals must be made using the same payment method used for the deposit.
- For KYC-verified accounts, processing is typically completed within 1–3 hours.
- If a security review is required, withdrawals may be delayed by up to 48 hours.
- Wagering requirements must be met before bonus funds can be withdrawn.
Warning: Khirkiya is obligated to report any suspicious transactions or money laundering activity to the relevant authorities. If such activity is detected, the account will be suspended immediately.
4 Bonus & Promotions Terms
Khirkiya regularly offers various bonuses and promotions. Each bonus comes with its own terms, which should be read carefully before claiming.
4.1 General Bonus Terms
- Each bonus can only be used once (unless otherwise stated).
- The wagering requirement for the welcome bonus is typically 10–30x the bonus amount.
- The minimum odds for bets placed with a bonus are generally 1.50 or higher.
- Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the conditions are met.
- If wagering is not completed, the bonus will expire.
4.2 Voucher Codes
Please keep the following in mind when using Khirkiya's promotional voucher codes:
- Each voucher code has a specific expiry date.
- Each voucher may only be used once per account.
- Failure to meet the voucher's terms and conditions will result in the bonus being forfeited.
- If voucher code misuse is detected, the account may be suspended.
5 Betting Rules
The following rules must be followed when placing bets on Khirkiya.
5.1 Bet Validity
- Once a bet is confirmed, it cannot be changed or cancelled (except via cash out).
- If a bet fails to process due to a network issue, the funds will be automatically refunded.
- Khirkiya reserves the right to void any bet placed at incorrect odds.
5.2 Cancelled or Postponed Matches
If an event is cancelled, the stake is generally refunded. However, if a defined percentage of the event has been completed, the result may be considered valid. Specific rules vary by sport.
5.3 Maximum Win Limit
The maximum winnings from a single bet or event are set by Khirkiya. This limit may vary for special events. Any amount exceeding the limit will not be paid out.
6 Prohibited Activities
The following activities are strictly prohibited. Any account found engaging in such activities will be suspended immediately:
- Creating or operating multiple accounts.
- Engaging in bonus abuse.
- Participation in match fixing or any other fraudulent activity.
- Exploiting system vulnerabilities or bugs to gain an unfair advantage.
- Placing bets using automated software or bots.
- Money laundering or suspicious financial transactions.
- Attempting to gain unauthorized access to another user's account.
- Attempting to hack Khirkiya's technology or data.
Warning: If prohibited activity is detected, all deposited funds and winnings will be forfeited and legal action may be taken if necessary.
7 Account Closure & Suspension
7.1 Closure by Khirkiya
Khirkiya may suspend or close an account under the following circumstances:
- Violation of terms and conditions.
- Registering with false or incomplete information.
- Failure to pass age verification.
- Suspicious or fraudulent activity.
- Failure to submit KYC documents within the specified timeframe.
7.2 Closure by User
You may close your account at any time by contacting our support team. Please withdraw any remaining eligible funds before closing your account.
For self-exclusion, please visit our Responsible Gaming View page.
8 Limitation of Liability
Khirkiya is not liable for the following:
- Losses resulting from internet connection disruptions.
- Delays caused by third-party payment gateway issues.
- Account information being compromised due to user negligence.
- Service disruptions caused by unexpected technical issues.
- Any financial loss resulting from betting decisions is entirely the responsibility of the user.
Khirkiya is committed to maintaining high service quality, but temporary issues may arise due to technical reasons. In such cases, Khirkiya will work to resolve the problem as quickly as possible.
9 Dispute Resolution
If you have a complaint, please contact our support team first. Most issues are resolved within 24–48 hours.
9.1 Complaints Process
- Start by describing the issue via live chat or email.
- The support team will provide an initial response within 24 hours.
- Complex cases may take up to 7 business days to investigate.
- If you are not satisfied with the resolution, you may submit a formal written complaint.
9.2 Final Decision
In the event of a dispute regarding bet outcomes, the data stored in Khirkiya's database will be treated as the final and definitive record. If an incorrect result is displayed due to a technical error, the corrected result will be considered valid.
10 Contact & Support
For any questions regarding our terms and conditions, please get in touch:
- Email: support@khirkiya.click
- Live Chat: Active on the platform 24/7
- Language: Support is available in both Bengali and English
For more information, visit our Help Center page. Common questions are also answered on our FAQ page as well.
Final Note: Khirkiya operates with full transparency and integrity. These Terms & Conditions are designed to protect the interests of both our users and ourselves. If anything is unclear, please don't hesitate to reach out.